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Posted on: July 2, 2021

Utility Disconnections

The Town of Friday Harbor is adjusting its policies relating to utility billing and collection in response to Governor Jay Inslee’s Recovery Plan for the State of Washington. We ask you to call the Town as soon as possible if you are having difficulties making payments on your Town utility bill. Staff can walk you through options for assistance and, if necessary, establish a payment plan.

Governor Jay Inslee issued an updated proclamation on July 2, 2021 extending the moratorium on utility disconnections until September 30, 2021 or until termination of the COVID-19 State of Emergency. 

Proclamation 20-23.16 prohibits energy, water and landline telephone companies from:

  • Disconnecting any residential customers from energy, landline telephone or water service due to nonpayment on an active account, except at the request of the customer.
  • Refusing to reconnect any residential customer who has been disconnected due to nonpayment.
  • Charging fees for late payment or reconnection of energy, landline telephone or water service.
  • Disconnecting service to any residential customer who has contacted the utility to request assistance from the utility's COVID-19 Customer Support Program.

The Governor stated in a press release that "it does not relieve customers from the obligation to pay for utility services". We encourage you to pay what you can when you can as you are still responsible for accumulating charges. 

The Governor also said that "customers and utilities are expected to continue to communicate in good faith with one another, and to work together, on the timing and terms of payment and repayment solutions." As a result, the Town has instituted a program where you can repay past due account balances over a six-month period. 

To speak with a customer service representative about current shut off procedures or to obtain a payment arrangement application, please call (360) 378-2810. We are here to help Monday - Friday, from 8:00a.m. to 4:30p.m.

Additional resources may be available to you through the following organizations: 

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